Orders made before 1pm (GMT) will be dispatched the same day, except during very busy sale/promotion/holiday periods. During very busy sale/promotion/holiday periods, we still dispatch the vast majority of orders same day, but unfortunately cannot guarantee this for all orders. Orders placed on the weekend are dispatched on Monday.

 

SHIPPING COUNTRY  TIMIMGS COST
United Kingdom 2 to 4 Business Days Free for orders over £200, £3 on orders below
United Kingdom  Next Working Day* £12
Europe 5 to 8 Business Days £20
United States 3 to 5 Business Days £15
Rest Of The World 5 to 8 Business Days £30
 *Orders placed before 1pm will be shipped on our Next Day service. Orders placed after will be shipped the following buisness day.

 

FREE UK RETURNS ON ALL ORDERS

We understand that sometimes people wish to return goods for a variety of reasons. That's why we offer an easy 60 days, FREE UK returns policy. It's our gentlemen's agreement.

Unwanted goods must be returned in an unused, fully resalable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

A free Royal Mail returns form will be sent with each order.

 

RETURNING GOODS FROM EUROPE

Due to legislation changes you will need additional paperwork to ensure no additional taxes or duty are applied to your return goods. Please email us at sales@alanpaine.co.uk with your order number and items you wish to return. We will send the relevant documents. Please note without these documents any additional tax and duty that may be applied will be deducted from your refund amount.

If the goods are being returned because they are unsuitable, the cost of return postage is to be paid by you. If the goods are being returned because they are faulty, we will pay the cost of returning the item. Proof of postage costs will be required.

 

RETURNING GOODS FROM REST OF THE WORLD

When returning goods from the US you must attach a customs declaration describing the goods as ‘British Returned Goods’ only. Items returned with incorrect customs declaration may be delayed in customs and may lead to the parcel being returned to sender. We are unable to accept any parcel with customs charges payable, such parcels will be refused and returned to sender. We are unable to refund any import duties or local taxes in relation to returned or exchanged goods. 

If the goods are being returned because they are unsuitable, the cost of return postage is to be paid by you. If the goods are being returned because they are faulty, we will pay the cost of returning the item. Proof of postage costs will be required.